Job Description

Join Our Growing Team!

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.

West Coast Convenience continues to expand and seeks customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.

Position Summary:

The Express Car Team Member is responsible for providing exceptional service, ensuring a positive experience for all customers. This includes assisting customers in selecting the right wash package, offering additional services through effective upselling techniques, and ensuring a clean and welcoming environment. The associate is expected to maintain a professional, friendly demeanor while addressing any customer inquiries and needs promptly.

In addition to customer service, the associate plays a vital role in maintaining and operating the car wash. This includes performing routine cleaning and maintenance of the wash equipment, monitoring the car wash system for any issues, and troubleshooting minor malfunctions in the automatic car wash system. Strong communication skills and a basic understanding of car wash operations and equipment are essential for success in this role. The position requires a detail-oriented, proactive individual who is dedicated to maintaining the cleanliness and smooth operation of the car wash while delivering top-tier customer service. We will provide all necessary training to get you up to speed in this role, so if these duties excite you, apply as soon as possible!

We expect all our staff to embody our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component of all our roles.

Below is a general outline of some of the roles and responsibilities expected of our Express Car Team Members (this list is not all inclusive):

• Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
• Upsell and signup customers for additional services and products including car wash subscriptions, premium wash upgrades, and car care items.
• Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
• Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
• Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
• Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
• Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
• Additional duties as required by the Team Leader to support store operations

Requirements and Qualifications:

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on car wash operations in a quick timeline, especially if there are any changes or items that may adversely affect the store's operations
• Ability to read, understand, and write in the English language
• Perform basic math including proper calculation of change, etc.
• Ability to be on time and fulfill all scheduled shifts as required by the company's attendance policies
• Can lift up to 50 pounds
• Ability to climb ladders as needed
• Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various environments, including in harsh weather conditions
• Uniforms will be provided and always worn while on the clock

Employee Incentives:

• Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
• Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
• Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel
• MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK

Additional Info:

• Must be 18+ years old to work
• Other duties as assigned
• Schedule may fluctuate based on business need or weather conditions

Disclaimer: The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.

** The company reserves the right to run background checks as a condition of employment **

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